Refund Policy

Last Updated: December 15, 2024

Thank you for choosing utvedesa for your entertainment content needs. We are committed to providing high-quality services and products to our customers. This Refund Policy outlines our guidelines for refunds, returns, and cancellations.

By purchasing products or services from utvedesa, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

1. Digital Products and Subscriptions

1.1 Digital Content

Due to the nature of digital products, all sales of downloadable content, e-books, digital guides, and similar digital items are final and non-refundable unless otherwise required by applicable law. Once you have accessed or downloaded digital content, we cannot accept returns or provide refunds.

1.2 Subscription Services

For subscription-based services, we offer the following refund options:

• Monthly Subscriptions: You may cancel your subscription at any time through your account settings or by contacting our customer service team. No refunds will be issued for the current billing period, but you will continue to have access to the service until the end of your billing cycle.
• Annual Subscriptions: If you cancel within 14 days of the initial purchase or renewal date, you may be eligible for a prorated refund for the unused portion of your subscription. After 14 days, no refunds will be provided for cancellations, but you will continue to have access until the end of your billing cycle.
• Free Trials: If you cancel during a free trial period, you will not be charged. If you fail to cancel before the free trial ends, you will be charged for the subscription plan you selected, and our standard refund policy will apply.

2. Physical Products

For physical products (such as merchandise, books, or other tangible goods), we offer the following refund policy:

2.1 Return Eligibility

You may return physical products purchased from utvedesa within 30 days of delivery if:

• The item is in its original condition, unused, and undamaged
• The item is returned in its original packaging with all accessories and tags intact
• You have proof of purchase (order number or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as "non-returnable" or "final sale"
• Items that have been personalized or custom-made for you
• Items that have been used, worn, or damaged after delivery

2.3 Return Process

2.4 Refund Process

Once we receive your returned item, our team will inspect it and notify you about the status of your refund.

• If approved, your refund will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• For credit card payments, it may take an additional 2-10 business days for the refund to appear on your statement, depending on your card issuer.

2.5 Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item). In cases where the return is due to our error, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.

2.6 Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This helps us process your exchange more quickly.

3. Events and Workshops

3.1 Cancellation by Customer

For events, workshops, or similar scheduled activities that require registration or ticket purchase:

• 30+ days before event: Full refund minus a 5% administrative fee
• 15-29 days before event: 50% refund
• 0-14 days before event: No refund

3.2 Cancellation by utvedesa

If we cancel an event or workshop, you will be offered:

• A full refund of the purchase price
• The option to transfer your registration to another date or similar event (if available)
• Store credit for the full amount paid

4. Defective Products or Services

If you receive a defective product or experience significant issues with our services that prevent you from using them as intended, please contact our customer service team within 14 days of purchase or delivery. We will work with you to resolve the issue through repair, replacement, or refund, depending on the circumstances.

For digital products or services that contain technical errors preventing their proper use, we will either:

• Provide a corrected version
• Offer an alternative product of equal value
• Issue a full refund

5. Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of our standard policy due to exceptional situations, please contact our customer service team with details of your situation. Requests will be reviewed on a case-by-case basis.

6. Right to Modify

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

7. Consumer Protection Laws

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If any provision of this policy conflicts with applicable law, that provision will be deemed modified to comply with applicable law.

8. Contact Us